Sleep Number in Spokane Valley, WA Open now

Reviews about Sleep Number

• ★ ☆ ☆ ☆ ☆

  August 07, 2020, by Eretz Y'srael
  First my bed took 3 months to get delivered. It was purchased in December 2015, then after purchase I found out it would take 2 months for delivery. When the delivery date came around some bed parts were missing so the delivery had to be rescheduled which took another 3 weeks. When the bed was finally delivered the wrong bed base components were delivered so I had to wait another 2 weeks for the correct parts. Once the bed was delivered and set up with the correct parts, it was very uncomfortable. I was encouraged to try the bed for 1 month before returning it. A month later the bed was still very uncomfortable. Additionally, the remote for the adjustable bed base did not work well. You have to shake the remote and jimmy with the key pad to get the remote to connect to the computer's bed base. I finally decided to return the bed and found out that in spite of the bed base not working properly, it was not returnable. I ended up having to argue my point to get the base returned with the mattress, but at a $300 'restocking fee'. Then I was charged an additional $175 for returning the bed back to the manufacturer. Totaling over $700 in fees to return a bed that came with a '90 day return guarantee'. I DO NOT recommend ANYONE purchase a bed from Sleep Number. They do NOT honor their 90 day guarantee and are unreliable with delivery and customer service. I am reporting them to the Washington State Attorney General for fraudulent advertising and taking advantage of an elderly disabled person.